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General Terms, Conditions and Policies


Effective as of January 1st, 2025


These General Terms, Conditions and Policies (“Policies”) apply to all business relationships with LumenCache, including Distributors, partner manufacturers, software partners, online customers, and direct house accounts. By doing business with LumenCache, you expressly agree that these Policies govern your transactions with us. They are incorporated by reference into all agreements with LumenCache.


1. Pricing Policies​

Minimum Advertise​d Price (MAP) Policy

  • Purpose: To maintain fair market competition and protect brand integrity, LumenCache establishes a Minimum Advertised Price (MAP) based on MSRP.
  • Obligations: All partners are expected to adhere to the MAP, ensuring that products are advertised at or above the established minimum price. We work collaboratively with our partners to address any pricing challenges.

Anti-Gouging Policy

  • Definition: Gouging is defined as pricing that significantly exceeds standard market levels in non-emergency situations, resulting in exploitative markups relative to MSRP. Evaluations will consider objective market benchmarks and industry standards.
  • Guidelines: Partners are expected to price products in line with prevailing market conditions. Concerns regarding pricing practices will be addressed through open dialogue and mutual review.
  • Limitations: LumenCache recognizes that manufacturers have limited influence over final dealer pricing; this Policy serves as a guideline to promote transparent pricing practices.

2. Shipping Terms

  • Default Terms: Products are delivered on a Delivered Duty Paid (DDP) basis via our designated logistics partner. Under DDP, LumenCache covers logistics, insurance, and import tariffs.
  • Alternate Terms: Partners may opt for FOB shipments from one of our factory locations; under FOB, tariffs, logistics, and insurance become the buyer’s responsibility.
  • Storage: Standard terms include up to 30 days of storage at one of our US-based 3PL facilities; additional storage or expedited shipping may be negotiated.

3. Warranty and Returns

  • Warranty: LumenCache warrants its products against defects in materials and workmanship for one year from the date of shipment or delivery (whichever is earlier), unless otherwise specified.
  • Returns: Unopened products may be returned within four weeks with prior authorization; open box returns are subject to a restocking fee.
  • Exchange: Only unopened parts are eligible for exchange, subject to the conditions set forth in individual agreements.

4. Promotional Materials

  • Digital Assets: Approved digital promotional materials are provided free of charge to eligible partners.
  • Physical Materials: All physical promotional materials must be purchased. Demonstration kits are provided solely for educational and promotional purposes and are not for resale.

5. Privacy Policy

LumenCache is committed to protecting the privacy of our partners and customers. We collect, use, and safeguard personal information in accordance with applicable laws and industry best practices.

  • Data Collection: We collect information such as names, contact details, and business information when you engage in transactions or communications with us.
  • Usage: The information is used to process orders, provide customer support, and improve our products and services. It may also be used for marketing and communication purposes with your consent.
  • Data Security: We implement robust security measures to protect your personal information against unauthorized access, disclosure, or destruction.
  • Sharing: We do not sell or share your personal data with third parties except as necessary to fulfill your orders, comply with legal obligations, or with your explicit consent.
  • Retention: We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
  • Your Rights: Depending on applicable laws, you may have rights regarding access to, correction of, or deletion of your personal data. For details, please refer to our full Privacy Policy available on our website.
  • Updates: We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective upon posting.

6. SMS Communications

LumenCache may communicate with partners and customers via SMS for order updates, promotional alerts, and service notifications. By providing your mobile number, you consent to receive such messages. All SMS communications will be:

  • Purpose-Driven: Used only for essential updates and service-related notifications.
  • Opt-Out: You may opt out of receiving SMS communications at any time, though this may affect your access to timely updates.
  • Secure: We employ industry-standard security practices to protect your mobile information.

7. Cookie Policy

Our website uses cookies and similar technologies to enhance user experience, personalize content, and analyze site usage. Key points include:

  • Usage: Cookies help us remember your preferences and track user trends.
  • Consent: By using our website, you consent to our use of cookies as described in this Policy.
  • Control: You may manage or disable cookies through your browser settings, though this may affect website functionality.

8. General Legal Provisions

  • Governing Law: These Policies shall be governed by and construed in accordance with the laws of the State of Indiana.
  • Dispute Resolution: Any disputes arising from these Policies shall be resolved in the courts of Marion County, Indiana.
  • Attorney Fees: The prevailing Party in any dispute is entitled to recover reasonable attorney fees and costs.
  • Modifications: LumenCache reserves the right to modify these Policies at any time. Updated versions will be posted on our website and will apply to all subsequent transactions.
  • Entire Agreement: These Policies, together with any agreements referencing them, constitute the entire understanding regarding the subject matter herein.

9. Sales

All orders of ReNetA are currently Pre-Orders.  The first Release Candidate (RC1) batch is expected the first half of July 2024.  The RC1 may have additional (or fewer) activated features than the production batches to follow, and is considered "Early Adopter".

Batches are Release Candidate (RC), Test Batch (TB), then Production (1,2,3,...). UL Certifications will occur during the last TB or at Production Batch 1.

               RC1, RC2, ..., TB1, TB2, ..., 1, 2, 3, ...

IF YOUR PROJECT INEPECTOR REQUIRES UL CERTIFICATION, YOU MUST ADDRESS THIS BEFORE ORDERING.  ReNetA #1 design priority is SAFETY, and the product follows the Class 2 Electricity NEC codes which are well defined in most jurisdictions.  It is best practice to get written approval first.

We will offer a trade-up program if you would like to swap out RC batches to full production batch product.  Complete the product registration online from the product UI to be notified of special offers and to take full advantage of the warranty program, and thank you for being an Early Adopter!

IF YOUR PROJECT IS DEPENDENT ON PRODUCT BEFORE THE TRIAL BATCHES, EXPECTED OCTOBER 2024, YOU MAY EXPERIENCE A DELAY RECEIVING PRODUCTS.  ORDERS ARE FILLED IN THE ORDER THEY ARE RECEIVED AND HAVE A MINIMUM 90 DAY LEAD TIME AFTER ORDER.

We have a LIMITED amount of LibRE that can be requested as "loaner" product until your ReNetA order is ready.  See the Legacy.LumenCache.com site for available inventory before agreeing to your ReNetA pre-order if your project schedule may require this benefit.